Practical answers about systems, workflows, and support resources
Find answers about laptop requirements, installation, activation, device connection, practitioner training, support resources, and professional physiological biofeedback use.
Computer, software, and connection questions
These are some of the most common technical questions asked before installation, activation, and daily workflow use.
What are the minimum laptop requirements?
QM recommends a Windows 10 or Windows 11 laptop with:
- 8 GB RAM minimum, 16 GB preferred
- SSD storage, minimum 128 GB recommended
- Intel Core-class CPU over 2 GHz
- USB 3 / USB 3.1 port
- Stable internet connection for activation, updates and support resources
A dedicated laptop is strongly recommended for stable workflow performance.
Is a dedicated laptop recommended?
Yes. A dedicated laptop is recommended. If this is not possible, avoid installing other complex device-related software on the same computer, as software conflicts may occur.
Which Windows version is supported?
Windows 10 or Windows 11 is recommended. The system should be kept stable, updated carefully, and prepared according to the installation instructions.
Does NUCLEUS® work offline?
NUCLEUS® can operate offline after activation, but internet access is recommended for activation, updates, support resources, backups, and maintenance.
What should I do if the device does not connect?
First restart the computer and make sure the device is connected through a USB3 port. Modern NeuroSync versions normally detect communication ports automatically.
If the issue continues, contact support and include your Windows version, device type, and connection details.
How much disk space does the software require?
The software requires several GB of space for installation. It is recommended to keep at least 20 GB free on the drive for maintenance, updates, and stable workflow operation.
Learning resources, activation, and user support
QM provides practitioner education, structured training pathways, online support resources, manuals, and practical workflow guidance.
Is training available?
Yes. QM provides Technician and Specialist training pathways, webinars, introductory videos, learning materials, and support resources.
Where can I find the user manual?
The online user manual is available through the QM support platform: Open User Manual.
Where can I find workflow guidance resources?
The workflow guidance section is available here: Open Workflow Guidance.
Are webinars and videos available?
Yes. Webinars, introductory videos, and conference recordings are available through the Learning Center and the official Quantum Medical YouTube channel.
How do I get activation or installation help?
Contact QM support and include your device type, Windows version, computer setup, and a description of the installation or activation issue.
General questions about positioning and workflow use
QM systems and educational resources are presented within a professional physiological biofeedback, educational, and wellness-oriented support context.
What is the NUCLEUS NeuroSync System?
The NUCLEUS NeuroSync System is the flagship QM professional physiological biofeedback platform integrating hardware, NeuroSync software workflows, practitioner training, and support resources.
What is NeuroSync?
NeuroSync is the official software environment used for structured workflows, session organization, calibration interfaces, practitioner guidance, and system operation.
Is this a replacement for medical diagnosis?
No. QM systems, software, and educational materials are not intended to replace medical diagnosis, treatment, or professional healthcare advice. They are presented within a professional physiological biofeedback, educational, and wellness-oriented support context.
Can distributors use these resources?
Yes. Distributors can use the website, support resources, Learning Center, and training materials to better understand the QM ecosystem and support local professional communication.
Contact QM for support, training, or product information
If your question is not listed here, contact our team and we will help direct you to the most relevant support, training, workflow, or product information.